Terms and Conditions:
With the purchase of products from Soxos Australia you agree to abide by all of the Terms and Conditions as detailed on this web site. Soxos Australia reserves the right to modify its terms and conditions from time to time at its own discretion.
Soxos Australia holds the right to modify, cancel or decline any order at any given time. As for orders placed via our site, whether phone or internet, we reserve the right to request photo ID & further credit card info to protect us from fraudulent orders. For any order lacking specific funding, whether a lack of shipping costs of error regarding payment, we hold the right to hold said order till funds are released, or a cancellation is requested.
Soxos Australia shall assume no responsibility for injury, crash damage, loss of kits, engines, or other accessories during any aspect of radio controlled flight or otherwise. The end user shall be solely responsible for all final decisions with his/her parts selection, component setup, and final operation of kit at hand, and shall assume all risk & liability associated with the flight and or usage of the items purchased from us.
Any liability shall be limited to the purchase price of the products in question from Soxos Australia and no responsibility is accepted for loss of time, damage to other products or possessions (yours or others) or any other form of claim except where this policy is overridden by your legal consumer rights.
NB: Once posted, we assume no responsibility for the items for loss or damage. Please use the insurance and confirmed delivery options on our shipping pages, or accept the risk that if your items go missing or are damaged in the post, we will replace or repair items only at your cost. If you select insurance as part of your shipping we will put in a claim with the shipping company to recover the costs and if successful replace or repair the item for you. For high value items like kits or Electronics we recommend you always select the insurance and signature on delivery options.
In the event a product is listed at an incorrect price, or with incorrect information/pictures due to a typographical website error, or an error in pricing or product information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price.
Soxos Australia shall have the right to refuse or cancel any such order(s) whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. With any listed product upon the website, we hold the right to update, modify or delete information at our own choosing.
For new/unused items, we can accept returns up to 14 days after the original purchase date – return shipping will be customers responsibility, and no refunds, credits or discounts can be offered for any return shipping fees.
If the item is new, unused and without fault or damage (still in re-sale condition in original packing), we can offer store credit (or exchange) for the return merchandise item, valued at the amount that was paid via the original purchase minus any shipping charges. Refunds via the same method of payment as the original order will have a 15% restock fee applied; refund(s) will be made for original purchase price of the returned item, minus the 15% restock fee.
All approved return items will require a RMA (Return Merchandise Authorization) number before being shipped back to our location. This number aids us in the ability to properly handle your return – without an RMA number, your package has a high probability of being mishandled, lost or incurring delays, and we will take no responsibility for any return that does not have an approved RMA number. Please contact us at firstname.lastname@example.org for proper RMA information, as we are happy to help you.
Packages that have missing items, parts or otherwise will be returned to the customer and will not be eligible for any credit, refund or otherwise.
When packing your item(s) for return, be sure all original pieces and documents are included in the package, assorted as in original factory condition. If items are missing, damaged or otherwise, your return will not be able to be processed or accepted, and will be returned direct to you.
Faulty/Damaged or Warranty Returns
For any item that is faulty, damaged, or falls upon warranty related issues, please contact us for help at email@example.com, and we will be sure to assist you in every way possible in regards to the matter at hand. An RMA number will be required before the item is returned for inspection or testing.